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How We Protect What You Share

When you open an account on ronin89 and deposit via DANA, OVO, GoPay or QRIS, we handle your personal and payment data with the same care we apply…

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ronin89 How We Protect What You Share
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we use your data, want to access your personal information, or need to update or remove details from your account, we have multiple channels open. Our support team is available during your playing hours and can guide you through account changes, data requests and deletion procedures.

Team online

Live Chat

Open the chat widget in the lobby or click Support. Our team responds within minutes during active hours and can process account-security requests immediately.

Email

Send your privacy request to [email protected] with your account email. We acknowledge requests within 24 hours and aim to complete data access or deletion within 10 business days.

Account Settings

Update your email, phone and address directly in Settings > Profile. Changes take effect immediately, and we log all modifications for your security and audit purposes.

HOW WE GUARD IT

Data Handling, Retention and Security

Your account information is encrypted in transit and at rest using industry-standard protocols. We do not share personal data with third parties except payment processors (for DANA, OVO, GoPay and QRIS transactions)…

Encryption

All deposits via DANA, OVO, GoPay and QRIS, plus your email and password, travel through encrypted channels. Your browser shows a padlock icon when the connection is secure.

Data Retention

Account data is kept while your account exists plus a legal hold period. After closure, we delete personal details within 30 days unless ongoing disputes or regulatory obligations apply.

Third-Party Access

We share payment data only with your bank or e-wallet provider and local authorities where law permits. Game studios and analytics partners receive anonymised aggregate data, never individual names or contact details.

Cookie Use

We use cookies to remember login status, game preferences and fraud signals. You control cookie settings in your browser; essential cookies cannot be disabled without losing account access.

Account Recovery

If you lose access, we verify identity using your registered email and phone number before resetting your password. This two-step process protects your account from unauthorised takeover.

Your Rights

You can request to see, correct or delete your personal data by contacting [email protected]. We respond within the timeframe set by local law and provide a download of your information in standard format.

Questions About Your Privacy on ronin89

Below are the privacy questions we hear most often from Indonesian players. Each answer explains exactly how we handle that area of your account and data.

No. We never sell, rent or trade your name, contact details or game history to third parties. We share payment data only with the DANA, OVO, GoPay or QRIS provider processing your deposit, and with authorities if local law requires. Game studios and analytics partners receive only anonymised totals (e.g. total users, slot play volume), never individual identities.

We retain your personal and transaction data for 30 days after closure to resolve any outstanding disputes or withdrawals. After that period, we delete your name, email, phone and address permanently. Game history and payment records may be kept longer if local law or compliance obligations require, but are not tied to your personal identity.

Yes. Email [email protected] with the subject 'Data Request' and include your account email. We'll send you a file containing your profile, transaction history, game activity, login logs and device records within 10 business days. The file is in standard format that opens in any spreadsheet or document reader.

No. When you deposit, your e-wallet provider handles the transaction directly. We receive only a confirmation and reference number, never your account credentials or card details. For withdrawals, we verify your identity and send funds back to the same method you used to deposit.

We monitor for suspicious login attempts and will lock your account if we detect unauthorised access from a new device or location. We'll email you immediately with a security alert. To regain access, verify your identity through your registered email and phone, then reset your password. We encourage you to enable login notifications in Account Settings.

No. ronin89 cookies work only on ronin89.club and our mobile app. They remember your login session, game preferences and fraud-detection signals. You can view, manage or delete cookies in your browser settings. Some features (like staying logged in) will not work if you disable essential cookies.

Contact [email protected] or use the live chat in the lobby and ask for 'account deletion request'. We'll guide you through verifying your identity and confirm deletion within 10 business days. Any unresolved account balance or pending withdrawal will be addressed first.

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